Final Project It 284 Handling Difficult Customers Essay

Final Project IT 284 Handling Difficult Customers Handling Difficult Customers Vutha Dingman Axia College of University of Phoenix May 9, 2010 IT 284 Consumers are customers that are buyer’s influenced by their children, spouse, and other household members. Each consumer make decisions for certain products or the household may make the decisions together. Customer support really has to cater to wants and needs of the long time customers. Their loyalty can be forgiving if there is a mistake or they may be more likely to complain. Listed are some of the reasons why customers become difficult when communicating technical problems. 1. Wanting a live operator but ending up in an automated telephone loop. 2.†¦show more content†¦If the customer senses that they are communicating with someone who is incapable, it will create another reason to be frustrated or angry. If you don’t have the power to solve the issue or answer the question, tell the customer that you own the problem. Let them know that you will apply your personal effort to find a solution, even if you need to ask someone else. Sounding bored or disinterest is absolutely preventable! Have your environment arranged in a way so that the telephone conversations are customer oriented, convenient, and efficient. Reduce distractions by tuning out office noise, have paper and pencil handy to take notes when necessary. Be prepared to answer the telephone by having it within easy reach, no more than an arm’s length away. Customer callers do not hear the first two words of the conversation so when answering the phone use buffer words. You can say something like, â€Å"Thank you for calling . . . ,† or â€Å"Good (morning or afternoon) this is. . .† Don’t just say â€Å"hello† and then wait for customers to answer. Self-control When you respond with hostility, or lose your self-control, you are contributing to the escalation of the situation. 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I Am A Roger Or Anita Radcliffe - 1709 Words

In a world where you want to be a Roger or Anita Radcliffe, most of us end up being a Cruella De Vil without even knowing it. 101 Dalmatians is a perfect example of why we should spay or neuter our pet(s). Most of us know this cute, somewhat terrifying, Disney movie where 15 innocent puppies get stolen by the evil Cruella De Vil for their furs. They end up escaping, along with the rest of the pups stolen from other homes, to find one loving home. But imagine this, imagine if the place they ended up going to wasn t an old abandon house but an animal shelter in your neighborhood. Imagine if they didn’t escape or get adopted into a loving home but they were put down because there are too many pups and not enough people or homes. 15 puppies can turn into 225 puppies if each pup in the first generation had a litter. Think about it, are all of those dogs going to find homes? â€Å"Spaying or neutering a single pair of unsterilized cats or dogs will literally save the lives of thous ands of unwanted kittens and puppies† â€Å"Spaying and Neutering Information†. There are many many problems caused from not spaying or neutering your pet including overpopulation, health problems, and behavioral issues. To help end this nationwide problem we need to examine the causes and effects that come when you don’t spay or neuter your pet and go over the solutions to fix it. Animal overpopulation is a huge problem and you, and every other human, contributes to this problem when you don’t spay or neuter

NAFTA free essay sample

An analysis of the North American Free Trade Agreement. This paper introduces and discusses the North American Free Trade Agreement (NAFTA). Specifically, it presents the pros and cons of NAFTA, and how it affects the apparel industry, especially in the California and/or Los Angeles market. It considers such factors as how it affects the job market, manufacturers, contractors, etc. The NAFTA agreement has been controversial since it first began in 1992. Many experts felt that the United States would lose a large amount of jobs to Mexico, because of lower wages and fewer trade union restrictions. It created Free Trade between Mexico, Canada, and the United States, and eliminated a large number of tariffs on a sliding scale over the next fifteen years. On 12 August 1992, the United States, Canada, and Mexico agreed on a plan for free trade that would gradually eliminate tariffs over fifteen years and stimulate trade and investment. We will write a custom essay sample on NAFTA or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page While protecting the 1988 free trade agreement between the United States and Canada, this new agreement created the largest common market in total production, with 370 million consumers. It makes U.S. and Canadian industries more competitive by using low-cost Mexican labor, advanced U.S. technology, and rich Canadian resources (Gianaris 17).